Pilot Solution ®

Privacy Policy

INTRODUCTION

Your privacy is important to us, so through this document, we explain what data we collect from users, how we use it, and for what purpose, among other indications. Users over 14 years old can register as users without the prior consent of their parents, guardians, or legal representatives. In the case of minors under 14 years old or those identified as "legally incapacitated," we will always need parental consent or that of their guardian or legal representative.

For your information, we will never ask for more information than we actually need for the required services; we will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for any purpose not previously indicated.

As users, you should carefully read this Privacy Policy regularly and whenever you enter your personal data, as this document may undergo modifications since the provider can modify any information that may appear on the website to comply with regulations or update the policy without being obliged to notify or inform users of these obligations, being sufficient the publication on the provider's website.

DATA CONTROLLER:

Identity: LLG SOFTWARE LLC (also the provider)
NIF: 30-1168600
Postal Address: 9130 S Dadeland Blvd, Miami, Florida 33156, United States of America
Email: dataprotection@pilotsolution.net

LLG SOFTWARE LLC, as the responsible party for the website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data and other current regulations on personal data protection, and by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), informs you that it has implemented the necessary security measures, both technical and organizational, to ensure and protect the confidentiality, integrity, and availability of the data entered.

METHOD OF DATA COLLECTION, WHAT DATA WE COLLECT AND ITS PURPOSE:

The data we collect, how we obtain it, and the purpose of processing it are as follows:

1. Formularios de contacto:
  • Required data: name and surname, email, phone, country, and company
  • Purpose: to respond to inquiries and/or provide information requested by the User
  • Legal basis: user's consent
2. Forms to obtain more information about our Partner program:
  • Required data: name and surname, email, phone, and country
  • Purpose: to respond to inquiries and/or provide information requested by the User
  • Legal basis: user's consent
3. Registration form:
  • Required data: name, email
  • Purpose: to create a user account in cases where the provider manages the registration and the user is a prior client.
  • Legal basis: user's consent
4. Training and education registration forms:
  • Required data: name and surname, email, phone, country, and company
  • Purpose: Manage your registration for the selected training or education
  • Legal basis: User's consent
5. Newsletter subscription forms:
  • Required data: email
  • Purpose: Send you commercial information of interest about our products and/or services through email, SMS, social communities, or any other electronic or physical means, if the User has expressly consented
  • Legal basis: User's consent
6. If you contract the service through our website:
  • Required data: name and surname, address, email, phone, and information about a credit or debit card
  • Purpose: contracting our service
  • Legal basis: User's consent
7. Blog comments:
  • Required data: name, email
  • Purpose: when the user has registered on the blog, they can comment within the forum, both to ask questions and to respond to them
  • Legal basis: User's consent
8. Carry out the contractual relationship and the necessary administrative, fiscal, and accounting procedures in accordance with current legislation:
  • Required data: name and surname, phone, address, ID, email, signature
  • Purpose: carry out internal commercial, fiscal, and administrative management
  • Legal basis: User's consent and contractual relationship

The photographs posted on the website are the property of LLG SOFTWARE LLC.

You can revoke your consent at any time by sending an email with the subject "Unsubscribe" to the indicated email address.

In accordance with the LSSICE, LLG SOFTWARE LLC does not engage in SPAM practices; therefore, it does not send commercial emails that have not been previously requested or authorized by the User. Consequently, in all communications you receive from the provider, you have the option to cancel your express consent to receive our communications.

We will not process your personal data for any purpose other than those described except by legal obligation or judicial requirement.

You will not be subject to decisions based on automated processing that produce effects on your data.

DATA RETENTION PERIOD:

Your data will be retained as long as the commercial relationship with us lasts or until you exercise your right to cancellation, opposition, or limitation of processing. However, we will retain your data for the legally stipulated periods in the applicable provisions.

RECIPIENTS OF DISCLOSURES OR TRANSFERS:

LLG SOFTWARE LLC will only provide information to law enforcement agencies under a court order or by obligation of a legal norm, without prejudice to blocking or canceling your account if there are indications of the commission of a crime by the user. The information provided will only be what is available to the provider at that time.

The information you provide to us through this website and the application will be hosted on the servers of LLG SOFTWARE LLC, contracted to the company that provides the web hosting service. The processing of the entity's data is regulated by a data processing agreement between the provider and this company.

Additionally, the provider uses certain tools to provide necessary services for the development of the activity, which may store your data. These tools are the following:

Google Analytics: used to analyze and measure the use of the website by users through cookies. The information generated and collected by these cookies about the use (including the IP address) will be directly transmitted and stored by Google Inc., located in Delaware, 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"), on its servers in the United States.

Web Hosting: the web hosting service is provided by Amazon Web Services, Inc., located at 2021 7TH Ave Seattle, WA 98121 and adhering to the Data Privacy Framework.

Data Controller: the data controller is located at 9130 S Dadeland Blvd, Miami, Florida 33156, United States of America and is in the process of adhering to the Data Privacy Framework.

RIGHTS OF INTERESTED PARTIES:

As a user, you can request the exercise of the following rights from LLG SOFTWARE LLC by submitting a written request to the postal address at the top of this document or by sending an email to dataprotection@pilotsolution.net, indicating "DATA PROTECTION: RIGHTS OF THE AFFECTED" as the subject.

Rights:
  • Right of access: allows the data subject to know and obtain information about their personal data being processed.
  • Right of rectification: allows correcting errors and modifying data that proves to be inaccurate or incomplete.
  • Right of deletion: allows for the deletion of data that is inadequate or excessive.
  • Right of opposition: allows the data subject to object to the processing of their personal data.
  • Right to restrict processing: entails marking the retained personal data to limit its future processing for the exercise or defense of claims.
  • Right to data portability: provides the data subject with their processed data so they can transfer it to another controller without hindrance.
  • Right not to be subject to automated individual decisions (including profiling): ensures that no decision based on automated processing is made that significantly affects the data subject.

As a user, you have the right to withdraw the given consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to file a complaint with the supervisory authority if you believe that your rights regarding data protection may have been violated (aepd.es).

ADDITIONAL INFORMATION
SECURITY MEASURES:

The data you provide will be treated confidentially. The provider has adopted all necessary technical and organizational measures and all levels of protection required to ensure data security and prevent alteration, loss, theft, processing, or unauthorized access, in accordance with the state of technology and the nature of the stored data. It is also guaranteed that the processing and recording in files, programs, systems, or equipment, premises, and centers comply with the integrity and security requirements established in the current regulations.


LANGUAGE

The applicable language of this privacy policy is Spanish. Therefore, in case of any contradiction between the versions provided in other languages, the Spanish version will prevail.


SOCIAL NETWORKS

We inform you that LLG SOFTWARE LLC may have a presence on social networks. The data processing of people who become followers on social networks (and/or make any link or connection action through social networks) of the official pages of LLG SOFTWARE LLC will be governed by this section, as well as by those terms of use, privacy policies, and access regulations that belong to the applicable social network and have been previously accepted by the user.

LLG SOFTWARE LLC will process your data for the purposes of correctly managing its presence on the social network, informing about activities, products, or services of the provider, as well as for any other purpose that social network regulations allow.

The publication of content is prohibited:

  • That is allegedly illegal by national, community, or international regulations or that performs activities that are allegedly illegal or contravene the principles of good faith.
  • That violates the fundamental rights of individuals, lack network courtesy, annoy or generate negative opinions in our users or third parties, and generally any content that LLG SOFTWARE LLC deems inappropriate.
  • And generally, that contravenes the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection, and intellectual and industrial property rights.

Furthermore, LLG SOFTWARE LLC reserves the right to remove any content deemed inappropriate from the website or corporate social network without prior notice.

In any case, if you send personal information through the social network, LLG SOFTWARE LLC will be exempt from responsibility regarding the security measures applicable to the present platform, and the user, if they wish to know them, must consult the corresponding specific conditions of the relevant social network.


PUBLICATION OF YOUR COMMENT

If the user wishes to publish their opinion on the web, we inform you that the data provided will be processed to attend to the suggestions proposed, experiences, or opinions regarding the services to be published on the website and thus help other users. The data will be retained as long as there is a mutual interest in maintaining the purpose of the processing, and when it is no longer necessary for such purpose, it will be deleted with appropriate security measures to ensure data pseudonymization or complete destruction. Testimonials will be published on our website. The personal data that will be published in the testimonials are your name, surname, company, and image.


REMARKETING AND RETARGETING

Remarketing is a system that allows creating customized ads for users who previously visited a website, in this case, ours. It is a solution associated with Google Adwords to achieve a better return on investment (ROI). Remarketing inserts a cookie on the user's computer, and on sites affiliated with Google Adsense with graphic ads, a banner from the provider is displayed.

Retargeting is a technique used to display, on other websites through a tracking system, graphic ads to a user who left our site without completing a desired process (registration, purchase, request, etc.). These ads are primarily aimed at converting the objective of our website.

The information we collect thanks to these functions is collected by cookies from Meta and Google Adwords. You can learn about the data collected by these cookies in the privacy policies of each service:

  • Meta
  • Google Adwords

If you do not want this information to be collected by these cookies, disable the use of Google cookies through the Google ad settings. You can also disable the use of cookies from a third-party provider through the Network Advertising Initiative's opt-out page.

This type of service allows interaction with social networks or other external platforms. Interactions and information obtained by the provider will always be subject to the user's privacy settings on each social network. If a service is installed that allows interaction with social networks, it is possible that, even if users do not use the service, it collects web traffic data related to the pages on which they are installed.


META ADS

The provider's website uses Meta Ads, which is Meta's advertising platform. This allows creating campaigns and ads. When generating an ad, you can segment the audience by:

  • Location
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy online and through other channels.
  • Etc.

From the moment the user leaves their data in the form provided to join the subscription bulletin, the data obtained through Meta Ads is subject to this privacy policy. The information from Meta will not be used for any other purpose.


GOOGLE ADWORDS

Adwords is a Google platform intended for ADVERTISERS who want to advertise on GOOGLE. The provider uses Google Adwords, which is Google's advertising platform. This allows creating campaigns and ads to display on other websites. When generating an ad, you can segment the audience by:

  • Location
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy online and through other channels.
  • Etc.

From the moment the user leaves their data in the form provided to join the subscription newsletter, the data obtained through Google Adwords are subject to this privacy policy. In no case will the information from Google be used for any other purpose.

Provider may select and publish customer testimonials to the Services. These testimonials may contain personally identifiable information, such as your name and/or city, state or country in which you live. If you wish to have your name or testimonial removed or deleted from the Site, you should contact the Provider using the contact information above.


CHANGES TO THIS PRIVACY POLICY

LLG SOFTWARE LLC reserves the right to modify this policy to adapt it to new legislation or jurisprudence.


REVOCABILITY

The consent given, both for the processing and for the transfer of the data of data subjects, is revocable at any time by communicating it to LLG SOFTWARE LLC under the terms set forth in this Policy for the exercise of rights. This revocation shall in no case be retroactive.


LEGISLACIÓN

In general the relationship between LLG SOFTWARE LLC with the Users of its telematic services, present in this website, are subject to Spanish legislation and jurisdiction to which the parties expressly submit themselves, being competent for the resolution of all disputes arising from or related to its use to the Courts and Tribunals of the domicile of the user (considered as a consumer for the purposes of the TRLGDCU).