Pilot Hub - Customer service center
HUB Pilot: Customer Service Center

Consolidate your prospects
customer service

With this app you can centralize lead entry from across your network in one place, whether they use another CRM or none at all. You'll be connected to all your dealerships in real time so they can work right away.

Sales

Pilot Solution sends hot leads
to all your dealerships

With the Customer Service Center, all potential customers are in one place and you can even set up a single Call Center for primary service with the most powerful integrations in the automotive industry.

Integrate your websites, landing pages, favorite e-commerce platforms, WhatsApp Business, social media advertising campaigns, Google Ads, your IP phone switch, e-mail marketing campaigns and more with HUB Pilot.

Schedule automatic replies, quality surveys and other contacts with our Automation functionality.

Control the costs and the performance of your advertising campaigns and analyze your return on investment. Furthermore, our powerful API takes care of the quality of your information and rejects any duplicate links that try to enter our databases.

  • All your leads in one place and a centralized database of all your dealerships
  • Plug & Play Integrations
  • Electronic catalog submission with reading tracking
  • Automatic forwarding of potential customers to your dealerships' CRM
  • Automatic responses to potential customers
  • Control your costs and performance of advertising campaigns
  • Consolidated reports
Carga de bases
After sales

Your potential after-sales
customers in one place

Consolidate all service requests and schedule them so you have access to the full occupancy of your body shops. Provide online scheduling so that the customer can self-manage from their cell phone, tablet or PC whenever they want.

You'll be able to control the management of recall campaigns, measure the effectiveness of your services and spare parts campaigns, and analyze all your consolidated metrics to make decisions with reliable and professional information.

In addition, our Automation module generates a new activity for you when you need to call a customer to offer you the next visit.

  • Online scheduling for the dealership network
  • Confirmation of appointments
  • Automatic sending of information to dealerships
  • Control and management of recall campaigns
  • Integrate advertising campaigns for your favorite media services and measure their performance
  • Notice of upcoming automated customer service
  • Generate contact opportunities with customers who are about to perform a new service
  • Automatically notify sales when there is a vehicle replacement opportunity
  • Consolidated reports
Contact Center

FAQ

Add functionality to your Pilot instance with our experts services

There is no need to acquire technology, Pilot is a cloud-based platform. We take care of everything: servers, licensing, backup, maintenance and support.
Yes, it is safe. Pilot has the highest web security standards in the industry. Each client also has an independent and unique instance.
You do not have to pay for new versions. Every month we deliver system updates to all users and customers for free. We believe that our platform must constantly evolve to meet the needs of our customers. The life time of a software is less and less, so why buy a software that is obsolete in less than a year?
No. You can stop using Pilot whenever you want. We want to be chosen by our customers every month.
No. Implementation is simple, we carry out in 48 hours the entry to our administrative system, the configuration of your sales team and its processes.
Only a web browser with internet connection.
If you decide to cancel your Pilot subscription, you must save the data before canceling since, after cancellation, the data will be deleted. Due to confidentiality reasons, we do not save the data of dealerships who are no longer our customers.
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Learn more about the most used CRM in the automotive industry and revolutionize your business.