Pilot Hub - QA Central
HUB Pilot: QA Central

Control your customers' experience in your dealership network

With the Central QA app, your entire dealership network will be able to interact collaboratively in Pilot to ensure customer satisfaction throughout its lifecycle.

Contact center

Centralize all communications from your dealership network and know your customers' needs.

Set up your centralized call center and receive from your dealerships the contacts that must be surveyed. You can create custom quizzes, assign surveys, listen to online audio, and view reports of those efforts.

With our Automation solution you can automatically measure surveys based on responses and schedule alerts so that nothing escapes. You can even spot renewal opportunities and inform sales about a new business opportunity.

  • Flexible forms
  • All your surveys in one place
  • IP telephony integration
  • Automatic submission of surveys
  • Programmable alerts
  • Consolidated reports
Carga de bases
Complaints

Centralize the handling of complaints from your dealership network and generate quality bonds with your customers.

With the QA Center you can control your customers' experience throughout its lifecycle. If you are certified in a quality program or want to do so, this is the perfect tool for you.

Allow your entire team to work in a coordinated way to ensure your customers' satisfaction.

Have personalized templates available, integrate documents, control the root cause of the problems that cause your customers' dissatisfaction and quickly analyze the entire management with our reports.

  • All your complaints in one tool
  • Custom templates
  • Integrate documents and register the customer service
  • Control the root cause of problems that cause your customers' dissatisfaction
  • Consolidated reports
Contact Center

FAQ

Add functionality to your Pilot instance with our experts services

There is no need to acquire technology, Pilot is a cloud-based platform. We take care of everything: servers, licensing, backup, maintenance and support.
Yes, it is safe. Pilot has the highest web security standards in the industry. Each client also has an independent and unique instance.
You do not have to pay for new versions. Every month we deliver system updates to all users and customers for free. We believe that our platform must constantly evolve to meet the needs of our customers. The life time of a software is less and less, so why buy a software that is obsolete in less than a year?
No. You can stop using Pilot whenever you want. We want to be chosen by our customers every month.
No. Implementation is simple, we carry out in 48 hours the entry to our administrative system, the configuration of your sales team and its processes.
Only a web browser with internet connection.
If you decide to cancel your Pilot subscription, you must save the data before canceling since, after cancellation, the data will be deleted. Due to confidentiality reasons, we do not save the data of dealerships who are no longer our customers.
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