Optimize your contact department and manage the whole surveys and calls workflow. You can also automate processes.
Automatic monitoring of all your workflow through Hot Alerts triggered by system events. Its possible to create automatic or operated surveys. Reports and briefing are available so that you can measure performance and contact actions.
Pilot allows you to import your contact base in a agile and simple way. You can add your bases manually, from an excel sheet or by a Pilot automatic process.
You can design the survey you need, with open and/ or tabulated questions. The flexible forms allows you to generate smart flows according to your needs.
Pilot sends you email notifications regarding the responses of your customers. You can access valuable information instantly, which will allow you to act in a fast way and offer the best service to your customers.
Communications records associated with each customer. Pilot integration with IP telephony allows you to access the recordings at any moment and place so that you can understand what your customers need.
Analyze the root cause of your problems to solve them in a final way. Understand the cause of the problems and give them a definitive solution.
Centralizes internal and external complaints and suggestions in a single system. Real time information. Reports and reports so you can measure all tickets.
Centralize all communications with customers. Thanks to its ticket system, Pilot allows you to keep track of all contacts with customers and have complete visibility of everything they need.
Establish the best processes for efficient management of all your contacts. With Pilot, you can organize, standardize, prioritize all contact with customers to offer the best service and boost all the information they give to you.
Access all the reports and metrics that allow you to know the evolution of the management. Take advantage of all the potential that this information gives you to know your customers more, improve processes, and position yourself as number one in the market.
Pilot is the quality management system you need to ensure your customers satisfaction up to international standards.
