With the Central QA application, your entire group of dealers will be able to interact in Pilot Corporate collaboratively to ensure the satisfaction of your customers throughout their life cycle.
Build your centralized Call Center, conduct sales quality surveys, after-sales, test drive and more. You can carry out the surveys by phone or automatically, where the customer can answer online whenever he prefers.
In addition, you can record the surveys thanks to our integrations with IP telephony and access them whenever you want.
With our Automation solution you can automatically weight the surveys based on the responses and schedule hot alerts. You can even detect renewal opportunities and inform Sales of a new business opportunity.
With Central de QA you can control the experience of your customers throughout their life cycle. If you are certified in a quality program or want to do it, it is the perfect tool for you!
Allow your entire team to work in a coordinated manner to ensure the satisfaction of your customers..
Have personalized templates available for optimal service, integrate documents, control the root cause of the problems that cause dissatisfaction of your customers and analyze all the management quickly with our reporting.