You can create sales and after sales quality surveys in the same place and with a unified data base. With Pilot Corporate build a centralized call center. Also, you can record the surveys and access them when you prefer.
Automatically weigh the surveys based on the replies and program hot alerts in order to not miss anything.
Don´t worry about the data loading, Pilot Corporate allows you to perform a bulk upload per file, through our system, or even others.
Perform quality surveys of sales, after sales, test drive and more. You can make the surveys by phone or automatically, where the customer can answer online when he/she prefers.
You can design the survey you need, with open-ended and/or tabulated questions. Once you create it, you can define if an operator will perform it or if it will be sent automatically by pre-defined rules.
Access every report and metric which allows you to know your management evolution. Exploit all the potential of this information to get to know your customers better, improve processes and hold op the top position in the market.
Survey your customers directly from Pilot with a single click and pay less. You will have recorded the calls to your contacts. Also, you could display all the details of each one, like origin, destination and duration.
Have always the records of each customer associated with the communications made. Due to IP telephony integration, Pilot allows you to access them at any moment and place so you can understand your customers´ needs.
Pilot will send you notifications by mail when your customers reply some surveys. You will have instant valuable information that will allow you to react quickly and give the best customer service.
All your claims tickets in a sole tool
With QA Central you can control your customers experience during their life cycle. If you have some quality program certification or you want to have one, this is the perfect tool for you!
Pilot allows that customer care managers work in a coordinated manner to ensure customer satisfaction.
Have personalized templates available to ensure an optimal support, integrate files and analyze quickly the whole management with our reports. Analize promptly the root cause of your problems to avoid repeating them again.
Centralize the communications with customers. Due to its ticket system, Pilot allows you to truck all contacts and requirements both from customers and from those generated within your own group.
Have personalized templates available for you to an optimal care. Ensure the correct implementation of your after-sale processes.
Get access to every report and metric which allow you to know the management evolution. Make the most of the full potential of this information to get to know your customers better, improve processes and hold on the top position in the market.
Integrate all the files that complement the requirement into the platform. Attach screenshots, documents, regulations and pictures.
Pilot Solution © is the management system that you need to guarantee a customer support according to international standards.
