Manage your entire flow of surveys and phone campaigns in the Contact Center application. You’ll be able to design different survey forms, import your contact databases and always have call recordings associated with each survey, integrating our IP telephony solutions.
With the Contact Center application, you can design the survey you need, with open and / or tabulated questions and flexible forms that allow you to generate intelligent flows according to your needs.
Import your contact base in a very agile and simple way, adding them manually, from a spreadsheet or through an automated process.
Thanks to our HOT ALERTS, Pilot can notify you of any negative response or also generate a new sales opportunity for any response that shows interest in the replacement of the unit.
You can add your bases manually, from an excel sheet or by a Pilot automatic process.
The flexible forms allows you to generate smart flows according to your needs.
You can access valuable information instantly, which will allow you to act in a fast way and offer the best service to your customers.
Pilot integration with IP telephony allows you to access the recordings at any moment and place so that you can understand what your customers need.