Automatize your emails or SMS sending and organize your rules with groupers to have a visual order that will make the management easier.
Any time that a new sale is created, a planned customer visit is done, or a new survey is answered, you can send an automatic email to the correspondent department.
When you create an appointment to the workshop or a test drive, you can set up an alert or reminder to the lead with the shift information. Also, you can send an email with the necessary documents to receive the new vehicle when you schedule the delivery.
You can create a business rule where from different events happened in Pilot, a satisfaction survey can be sent to the customer.