You can generate sales and aftersales surveys in the same place and with a unified database. With Pilot Hub you can create a centralized Call Center. Also, you can record the surveys calls and access them whenever you prefer.
Automatically weigh the surveys based on the answers and set up hot alerts to avoid losing anything. You will also be able to detect renewal opportunities and inform to the sales team about a new business opportunity.
Don´t worry about the data entry, Pilot Hub allows you to make a massive data entry by file, through our system or even others.
Perform quality surveys of sales, aftersales, test drive and more. You will be able to make automatic or by phone surveys, where the customer can answer online or whenever he/she wants.
You are able to design the survey you need, with open or tabulated questions. Once it is generated, you can choose if it will be executed by an operator or if it will be sent automatically through the rules machine.
Access to every report and metric which will allow you to know the evolution of your management. Leverage the full potential that this information gives you to know your brand customers better, improve processes and position yourself as the number one in the market.
Survey your customers directly from Pilot with a click and at the best phone price. You will have all the calls to each of your contacts recorded. Also, you will be able to see the details of each one, as origin, destination and duration.
Have always the recordings of the communications made associated with each client. Thanks to the IP telephony integration, Pilot allows you to access them on any time and place so you can understand what your customers need.
Pilot send you email notifications when your customers answer a survey. You will be able to access instantly to valued information which will allow you to take action quickly and to bring the best customer service.
Have all your claims tickets in a unique tool.
With QA Central you will be able to control your customer experience during all the life cycle. If you are certified in some quality program or you want to, this is the perfect tool for you!
Pilot allows your network customer care managers to work in a coordinated way to ensure the customer satisfaction.
Have personalized templates available for an optimal care, integrate files and analyze the entire management with our reports. Analyze quickly the root cause of your problems to not repeat it any more.
Centralize all the communications with customers. Dut to the tickets system, Pilot Hub allows you to follow up all your contacts and requirements both from the customers and which are generated inside your own group.
Have personalized templates available for an optimal care.
Access to all reports and metrics that allow you to know your management evolution. Leverage the full potential that this tool gives you to know your customers better, improve processes and position as the number one in the market.
Integrate to the platform all the files that complement the requirement. Attach screenshots, files, regulations and pictures.
